????Lead the vibe. Support the team. Create unforgettable stays.
About Us
Haka House is a collection of stylish, affordable hostels in some of Aotearoa’s most iconic locations. We’re more than just a place to sleep — we’re a welcoming hub for curious travellers, rooted in M?ori values and committed to genuine connection. Our mission? To create a home-away-from-home where guests (Manuhiri), staff (Manaki), and local communities come together in a spirit of warmth, respect, and adventure.
About the Role
As a Duty Manager at Haka House Lake Tekapo, you’ll be the go-to person during your shift — keeping things running smoothly, supporting the team, and ensuring every guest has a top-tier experience. It’s a hands-on role with real impact, perfect for someone who thrives in a fast-paced, people-focused environment.
What You’ll Be Doing
Running daily operations during your shift — check-ins, guest support, and problem-solving
Leading and supporting the team to deliver exceptional service
Maintaining hostel cleanliness, safety, and presentation standards ????
Handling cash transactions and balancing tills ????
Enforcing policies to ensure a safe, respectful environment
Creating a warm, inclusive atmosphere for guests and staff ????
Contributing ideas and feedback in team meetings to help us grow
Summary:
What You’ll Bring
Experience in a supervisory or hospitality management role
A friendly, approachable attitude and strong customer service skills
Great communication and leadership abilities
Confidence with cash handling and basic reporting
Familiarity with booking systems (a bonus!)
A passion for travel, people, and creating memorable experiences
A genuine interest in M?ori culture and values
Why Join Us?
Be part of a passionate, purpose-driven team
Work in a vibrant, culturally rich environment
Meet amazing people from around the world
Grow your skills in a supportive and exciting workplace
If you’re ready to be part of something special and help us deliver the best hostel experience in New Zealand, we’d love to hear from you!
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